When asked about their preferred support channel, customers mostly talk about live chat over other channels like emails or even phone calls.

Why? 🤔 Because they have a fast and convenient interaction with the support team.

If you are part of a service desk today, using live chat appears as a real value, if not a must have, not just an option.

That’s why today we will demonstrate the usage of Live chat in iTop through 2 examples of integration:

  • Basic chat with Tawk.to
  • Advanced chat including ticket management with Intercom

During this webinar, Guillaume Lajarige, Lead developer @ Combodo will run a demonstration of both live chat options.

Why you should attend?

In this 45-minutes live webinar we will explain what Live Chat is, the different possibilities and the differences between two solutions on the market that integrate with iTop: Tawk.to and Intercom.

We will also show you how to configure your Live Chat and leave with all the keys to do it on your own.

Sign up and come to ask your questions to our expert!

Register for the event!